Reservation Policy

At OM Tulum Cabañas & Beach Club we make every effort to accommodate requests and special needs; however, it is important to remember that Tulum beach is an off the grid location and being such we are a self-sufficient hotel producing our own electricity. All reservation will be charged in full at the time of booking and is refundable, less a 10% cancelation fee, if cancelled 30 days or more prior to your arrival date. If your travel plans change and you must cancel your stay with us, please do so at least thirty (30) days prior to your arrival date to avoid a no show or late cancelation fee. Please note that all retail items and package purchases are non-refundable. 
In the unlikely event that you must cancel with less than thirty (30) days notice, shorten your stay or check out early, we must insist that you take full responsibility for your reservation. 
Rates and policies are subject to change and vary during high impact periods and for some special requests. 
<b>Please Note: </b>
* This property is on Tulum beach, about 5 km from Tulum downtown.
* Parking is available free of charge in our private lot across the street.
* The receptionist is on duty from 8 am until 11 pm
* If checking-in after 11:00 PM you will need to make arrangements ahead of time.
* Electricity runs from 7 am until 4 am, with intermittent breaks for generator maintenance. 
* There are no electrical outlets in guest rooms.
* By making a reservation online or by phone, you are giving consent to charge your given credit card for your room as well as any possible cancelation fees and incidentals. 
* Charges to your card will be reflected as Namaste Hospitality on your credit card or bank statement.

Check-in: 3:00 PM 
Check-out: 11:00 am.